Through the lens of the Quadruple Aim, I am excited at this broader mission our solution aligns to – supporting our users in delivering world class care, reducing inefficiency by improving their workflow, streamlining documentation so clinicians can focus on the patient experience, and ultimately, reducing the burden on clinicians and improving provider satisfaction.
Dragon Medical is a reliable and familiar tool, used by clinicians as they face uncertainty, risk, increasing administrative burden and burnout. That last one, to improve the clinician experience, is the addition that acknowledges that provider satisfaction and burnout are tremendous risks to our delivery infrastructure. It’s not surprising then that in recent years, the Triple Aim has been expanded to the Quadruple Aim, anchoring all of us on what good looks like and what we are collectively “aiming’ to achieve as a healthcare system at large: 1) improve population health 2) reduce the cost of care 3) enhance the patient experience and 4) improve the clinician experience.
I clearly remember the “if you don’t document it, you can’t bill for it” pressure and yet, in the years since I worked as a nurse, we now have even more documentation requirements that must be captured in electronic health records, which means a screen and/or a keyboard between the patient and provider. This is, as we well know, above and beyond the daily work of managing sicker patients, documenting their care and treatment, and navigating an evolving and complex reimbursement landscape. We are continuously enhancing an exciting range of cloud-based solutions that clinicians love because of how they help improve patient care, especially when already stressed care teams cope with surges in COVID cases and relentlessly increasing demands. I started my career as a clinician, caring for children with complex diagnoses who would come to Hopkins for cutting-edge treatment.Ī deep awareness of the impact that the business of healthcare has on patients has stayed with me ever since and is central to my role today leading the Dragon Medical team at Nuance. I experienced that feeling as a nurse on the medical-surgical pediatric unit at the John Hopkins Children’s Center. Anyone who has been a healthcare provider understands at a gut level the impact that your work has on patients.
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